My Account
How do I change my password? ▾
Go to “My Account” and select “Account Settings” from the menu.
On the Account Settings screen:
1. Enter your new password in the New Password and Confirm New Password fields.
2. Enter your current password in the Current Password field.
3. Click Update Details.
I forgot my password. How do I get a new password? ▾
1. Go to Log In and click Forgot Your Password.
2. Enter your email address and click Reset Password.
3. You will receive an email with a secure link to create a new password.
Order Information
Who can help me find the part I need? ▾
If you’re having trouble finding a part, contact our Technical Support team. A representative will help identify the correct part and send you a confirmation link.
Technical Support (USA)
Phone: 1-800-626-4686
Email: techsupport@pfu-us.ricoh.com
How do I know what scanner model I have? ▾
The model name/number is located in the upper-left corner of your scanner.
Can I call the store and order parts over the phone? ▾
Our store is optimized for fast online ordering. The Technical Assistance Center can help you identify the correct part, but they do not have the ability to place the order for you.
Who can I speak to about my existing order? ▾
Please contact our Customer Support team:
Phone: 1-800-301-9475
Email: e.it@pfu-us.ricoh.com
What do I do if the part I am looking for is not in stock? ▾
Contact Customer Support at 1-800-301-9475 or e.it@pfu-us.ricoh.com. A representative can check availability and expected restock timing.
My business is tax exempt. How do I update my account? ▾
Email a copy of your Official Tax Exempt Certificate to:
ecomaccounting@pfu-us.ricoh.com
You can also contact Customer Support (1-800-301-9475) for help setting up tax-exempt status.
What is your refund policy? ▾
We offer a 30-day money-back guarantee on Fujitsu/RICOH scanners and RICOH Portable Monitors (not applicable to RentScan or subscription scanners).
For all other products: ALL ACCEPTED ORDERS ARE FINAL, NONCANCELABLE AND NONREFUNDABLE.
Note: We do not accept returns on refurbished scanners. If a refurbished unit arrives defective, we will replace it with the same or equivalent model.
See complete Terms of Sale.
How long can I buy scanner spare parts? ▾
Scanner spare parts are available for five years from the end-of-manufacture date (or longer if required by applicable law).
Contact Technical Support: 1-800-626-4686 or techsupport@pfu-us.ricoh.com
Shipping Information
How do I qualify for free shipping? ▾
Scanners, keyboards, printers, projectors, and portable monitors qualify for free FedEx Ground shipping (3–5 business days) when the order total is $200 or more (before tax and shipping).
Not eligible: RentScan, parts, consumables, cleaning supplies, options, Fujitsu Service, and PaperStream Software.
Can I ship my order to a Post Office (P.O.) Box? ▾
No. All orders ship via FedEx and require a valid street address. We cannot deliver to P.O. Boxes.
How can I track my shipment? ▾
Use the tracking number included in your shipping confirmation email.
Do I need to sign for my delivery? ▾
Yes. All orders require an adult signature upon delivery.
You can also call 1-800-GOFEDEX with your tracking number and request to have the package held at a local FedEx location for pickup.
Where do orders ship from? ▾
All products ship from Union City, California.
Do you ship outside the United States? ▾
We are only authorized to ship to the 50 United States.
Privacy
What is your privacy policy? ▾
Please see our full Privacy Policy.
Still Need Help?
Technical Assistance Center
Mon – Fri, 5:00 AM – 5:00 PM PT
Phone: 1-800-626-4686
Live Chat
Mon – Fri, 7:00 AM – 3:00 PM PT
Available on the website during business hours.