Go to “My Account” and select “Account Settings” from the drop down menu.

On the account settings screen enter your new password in the “New Password” and “Confirm New Password” fields. Next, enter your old password in the “Current Password” field and click on “Update Details”

Go to “Log In” and click on “Forgot Your Password”

On the Reset Password screen enter your email address and click “Reset Password”

You will receive an email with a link to reset your password.

If you are having difficulty finding a part online, please contact our Technical Support team. A representative will help you identify the part you need and send you a link for you to confirm it is correct.

Please reach out either by phone or email as follows:

• Fujitsu Technical Support (USA): 1-800-626-4686 (option 2)
• Email: tsupport@fujitsu.com

The model name/number is located in the left upper corner of your scanner.

The Fujitsu Scanner Store is set up for fast order entry. The Technical Assistance Center can help you find the part you need but they do not have access to order the part for you.

Please contact our Customer Support team. A representative can answer inquiries regarding your existing order via:

• Phone: 1-800-301-9475 (option 3)
• Email: e.it@fujitsu.com

Please call our Customer Support at 1-800-301-9475 (option 3) or email e.it@fujitsu.com. A representative can determine when the part will be available.

You will need to email a copy of your Official Tax Exempt Certificate to the Fujitsu accounting department at ecomaccounting@fujitsu.com or contact our Customer Support team.

They can assist with setting up your account to be Tax Exempt:

• Phone: 1-800-301-9475 (option 3)
• Email: e.it@fujitsu.com

We offer a 30-day money back guarantee on Fujitsu/RICOH scanner and RICOH Portable Monitor purchases (not applicable for RentScan or subscription scanners).

The return policy for all other products sold on the ecommerce site is as follows: ALL ACCEPTED ORDERS ARE FINAL, NONCANCELABLE AND NONREFUNDABLE.

PLEASE NOTE: WE DO NOT ACCEPT RETURNS FOR REFURBISHED SCANNERS. In the event the refurbished scanner arrives defective, we will provide a replacement with the same or equivalent model.

Fujitsu scanner spare parts will be available for five years from the end of manufacture date or as required by applicable federal, state, or local law.

Certain spare parts may be purchased via this ecommerce site. For questions, please reach out:

• Phone: 1-800-626-4686 (option 2)
• Email: tsupport@fujitsu.com

Scanners, spare parts and consumables products are eligible for free FedEx Ground shipping (3-5 business days) when the order total is $200.00 and over (before tax and shipping).

RentScan products are not eligible for free shipping. Fujitsu Service and Paperstream Software are not shipped.

All items are shipped via Federal Express (FedEx) and can only be delivered to valid street addresses. We do not deliver to P.O. Boxes.

You can track your shipment by using the tracking number you receive in the shipping confirmation email.

All products are shipped from Sacramento, California.

The Fujitsu Scanner Store is only authorized to ship to the 50 states in the U.S.

Please see the Fujitsu Scanner Store Privacy Policy here.